https://www.chrishavranek.com/contact daily 0.75 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e46d123447922ce0cfd87/1558965382740/MHeiderich_ReflexionenZwei-05-copy.jpg Contact https://www.chrishavranek.com/about daily 0.75 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e46d86e64ed64cf54205f/1558965382740/MHeiderich_ReflexionenZwei-05-copy.jpg About https://www.chrishavranek.com/work daily 1.0 2020-10-20 https://www.chrishavranek.com/work/project-one-p993m monthly 0.5 2020-10-22 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e654c71ada320f5d0ea9c/1603170036920/MSS_Timeline_061515+1.png Work - Blizzard Support Redesign https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e65b3e1de6b067056205e/1603170045278/kickoff_image01.png Work - Blizzard Support Redesign Working with our product manager and front-line customer service reps, we defined our product’s and users’ goals. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e660f5ae5f375b1550700/1603170052611/kickoff_image02.png Work - Blizzard Support Redesign We observed and mapped out a new employee’s experience of playing one of our games and attempting to solve an issue using our website. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e661fd9a86a5bd6b51bf4/1603170057261/kickoff_image03.png Work - Blizzard Support Redesign We clustered dozens of known problems and opportunities. Then everyone voted on which ones should take priority based on perceived effort and impact. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e66bf23447922ce10fb29/1603170063244/datadeepdive.png Work - Blizzard Support Redesign “I feel like I’m being guided in a maze. If I don’t select the right thing, I’m not going to get what I want.” https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e670de1de6b0670564394/1603170076295/mappingoutexperience.png Work - Blizzard Support Redesign This was a drastic change from the previous sitemap which was very wide and often sent the user back to points they already came from. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e67942918db700a7a133f/1603170083830/wireframing01.png Work - Blizzard Support Redesign Sketching allowed us to freely explore ideas that would otherwise be sidelined. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8f2f63704a11445be71717/1603219306168/wireframing02.png Work - Blizzard Support Redesign Paper prototyping with the team allowed us to quickly iterate on ideas without getting too committed to a specific direction. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e67fcd002dc32f3baf3c8/1603170096076/wireframing03.png Work - Blizzard Support Redesign https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e68695ae5f375b1554dc9/1603170102452/postlaunch.png Work - Blizzard Support Redesign https://www.chrishavranek.com/work/project-one-p993m-c25bj monthly 0.5 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e743d5ae5f375b1567585/1603172654354/identifytheproblem.png Work - Accessibility Audit & Standardization https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e75f571ada320f5d2911b/1603172654356/empathy_01.png Work - Accessibility Audit & Standardization Microsoft’s inclusive design guidelines emphasized the types of impairments and how everyone experiences them at some point. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7609c9e1691d59db7fc7/1603172654359/empathy_02.png Work - Accessibility Audit & Standardization Taking the time to listen to our community, it was clear we had room to improve and potentially huge gains from doing so. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7760d788cc7fb9cd8359/1603172654361/designinginclusively.png Work - Accessibility Audit & Standardization I wanted to experience how someone who might have limited vision and using a screen reader would attempt to complete tasks with our product. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e783b71ada320f5d2c2b3/1603172654364/auditingourproduct.png Work - Accessibility Audit & Standardization https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e78f2fba7b24864904936/1603172654366/accessibilityaffordances.png Work - Accessibility Audit & Standardization Example of how design delivers documentation that accounts for all accessibility needs from the UI component level. This ensures users will be able to use this feature wherever it’s used. https://www.chrishavranek.com/work/project-one-p993m-c25bj-59rht monthly 0.5 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7bc4c9e1691d59dc12e8/1603173182704/observingplayers.png Work - World of Warcraft In-Game Support Research https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7c52f11ecf3c58deb0f4/1603174000170/content+audit.png Work - World of Warcraft In-Game Support Research As an example, the account security information baked into the game wasn’t keeping up with how quickly the web content would get updated with new information. https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7da4e6ed3f10a1ad896f/1603173912392/ingamemockup.png Work - World of Warcraft In-Game Support Research Removing all the hardcoded navigational UI on the left would allow for the in-game support experience to quickly change and create a more seamless experience. https://www.chrishavranek.com/work/project-one-p993m-c25bj-59rht-9jb9m monthly 0.5 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7fe6d002dc32f3bd095c/1603174386881/process_01.png Work - Esports Program Tracking https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e7ff9c9e1691d59dc6678/1603174400561/process_02.png Work - Esports Program Tracking https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e80310d07d02227eda364/1603174458693/lofiscreens.png Work - Esports Program Tracking https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e811ffba7b2486490fd7e/1603174734905/originaldesign.png Work - Esports Program Tracking https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e816607bb717995733c69/1603174845844/newdesign.png Work - Esports Program Tracking https://www.chrishavranek.com/work/project-one-p993m-c25bj-9cnah monthly 0.5 2020-10-20 https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e8a8428b161254b3879d9/1603177098999/identifytheproblem.png Work - 48hr Game Jam: Mass Attraction https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e8a9a71ada320f5d419cd/1603177122938/massattraction_02.png Work - 48hr Game Jam: Mass Attraction https://static1.squarespace.com/static/5f8e4564d878201ae5ba0418/t/5f8e8ab242ce784d0c03e93f/1603177176179/massattraction_03.png Work - 48hr Game Jam: Mass Attraction